Shipping policy
Shipping Policy
At Maison Mariella, we work to make sure every order arrives safely, efficiently and transparently, keeping you informed throughout the delivery process.
Free Shipping
We offer free standard shipping on all U.S. orders, unless expressly stated otherwise during certain promotions or for special or premium shipping services.
Order Processing
Orders are processed Monday through Friday, excluding U.S. federal holidays.
⏱️ Estimated processing time:
- 1 to 3 business days from order confirmation.
During periods of high demand, promotions, sales, Black Friday, the holiday season or other special campaigns, processing time may be slightly longer.
Orders are not processed or shipped on weekends or holidays.
Changes and Cancellations
Once an order is confirmed, our system may begin preparing it for shipment quickly.
For this reason:
- We cannot guarantee the cancellation of an order once processing has begun.
- Changes to the shipping address or delivery details can only be made before the order has been processed or shipped.
If you need to make a change, please contact us as soon as possible at:
Estimated Delivery Times
Our orders ship from our international fulfillment partners. Delivery times may vary depending on the carrier and logistics conditions.
Estimated delivery
- United States: 5–12 business days after processing
These timeframes are estimates and may vary due to circumstances outside Maison Mariella’s control.
Possible Delays
In certain circumstances, shipments may be delayed due to factors such as:
- Customs processing.
- Periods of high demand.
- Severe weather conditions.
- National or international holidays.
- Carrier-related issues.
- Other extraordinary circumstances beyond our control.
If we are unable to ship your order within the timeframe stated above, we will notify you by email with a revised shipping date and give you the option to cancel your order for a full refund.
Order Tracking
When your order ships and the shipping service includes tracking, you will receive the details by email.
This may include:
- Tracking number.
- Carrier information.
- A link to check your shipment status.
This way you can follow your order from shipment to delivery.
Delayed Orders or Issues
If your order has significantly exceeded the estimated delivery time, or you notice any issue, please contact our team.
We will review the status of your shipment and help you find a solution.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in the address you provided, please contact us right away. Once an order has shipped, we may not be able to change the delivery details.
Customs, Duties and Taxes
All applicable import duties and fees are included in the price you pay at checkout. You will not be asked to pay anything additional upon delivery.
Contact
For any questions about shipping, tracking or delivery, you can reach us at:
MAISON MARIELLA
📧 info@maisonmariella.com
Our team will be happy to help.